Privacy Policy
How MBVELO IT protects and handles your personal data
Last updated: 1/19/2026
Data Controller
MBVELO IT (Pty) Ltd
Johannesburg, Gauteng, South Africa
Email: privacy@mbict.co.za
Phone: +27 628 975 528
Information We Collect
Personal Information
- Contact Information: Name, email address, phone number, company name
- Project Information: Service requirements, project details, budget information
- Communication Records: Email correspondence, chat logs, support tickets
Technical Information
- Website Analytics: IP address, browser type, device information, pages visited
- Cookies: Session cookies, analytics cookies, preference cookies
- Performance Data: Page load times, user interactions, error logs
How We Use Your Information
- Service Delivery: To provide IT services, support, and consultations
- Communication: To respond to inquiries and provide project updates
- Improvement: To enhance our services and website performance
- Marketing: To send relevant service information (with your consent)
- Legal Compliance: To comply with South African and international laws
Data Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Hosting, analytics, and communication tools
- Legal Requirements: When required by law or to protect our rights
- Business Partners: With your explicit consent for specific projects
Third-Party Services
- Google Analytics: Website traffic analysis (anonymized data)
- Google Fonts: Font delivery service
- Uploadcare: Image hosting and optimization
- ChatGPT Integration: AI-powered customer support
Data Security
- Encryption: All data transmitted via HTTPS/TLS encryption
- Access Controls: Strict access controls and authentication
- Regular Audits: Security reviews and vulnerability assessments
- Data Backup: Secure, encrypted backup procedures
- Incident Response: Procedures for data breach notification
Your Rights (GDPR & POPIA)
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data ("right to be forgotten")
- Portability: Request transfer of your data to another service
- Restriction: Request limitation of data processing
- Objection: Object to certain types of data processing
- Withdrawal: Withdraw consent for marketing communications
Data Retention
- Active Projects: Data retained during project duration + 7 years
- Marketing Data: Until consent is withdrawn
- Analytics Data: Anonymized data retained for 26 months
- Support Records: Retained for 3 years for service improvement
Cookies Policy
Essential Cookies
Required for website functionality, security, and user preferences.
Analytics Cookies
Google Analytics cookies help us understand website usage (anonymized data).
Marketing Cookies
Used for Google Ads and retargeting (with your consent).
International Transfers
Some of our service providers are located outside South Africa. We ensure adequate data protection through:
- EU-US Privacy Shield certified providers
- Standard Contractual Clauses
- Adequacy decisions by data protection authorities
Children's Privacy
We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated via email or website notice.
Contact Us
For privacy-related questions or to exercise your rights:
- Email: privacy@mbict.co.za
- Phone: +27 628 975 528
- Address: Johannesburg Business District, Gauteng, South Africa
Regulatory Information
- South Africa: Information Regulator (POPIA compliance)
- European Union: GDPR compliance for EU residents
- Data Protection Officer: Available upon request